Question 1

About megsApp

Accepted Answer

MiSim is the proud distributor of megsApp.
megsApp is SA's newest mobile network focused on simplicity, honesty, and affordability.

What is different about megsApp compared to other mobile networks?

Our products are straightforward, simple, and super affordable!    
Data & Airtime ONLY Yes, you can still make calls and send SMSs

https://static.wixstatic.com/media/1c8d42_18645d13b713417dbd7eb4cde7386cb6~mv2.png

Question 2

Joining megsApp

Accepted Answer

This section covers everything from the onboarding journey to all the amazing benefits of joining us.

How do I register on megsApp?

Buy your SIM card from your  nearest megstrader - or shop on our website ("Get a SIM")

How do I RICA my megsApp SIM?

You can RICA with a megstrader or you can RICA yourself: Self RICA:  
Once you've downloaded megsApp tap on  "Self RICA" Follow the steps...

How do I complete the registration process if I ordered my SIM online/in-App?

You can now RICA yourself  with megsApp: 
Do NOT insert your megsApp SIM card until the process has been completed Download "megsApp" from the Playstore

Where do I get a megsApp SIM card?

Buy a megsApp SIM online/in-App : "Buy a SIM" or you can get it from a megstrader: Buy a SIM online and get it delivered at your doorstep If you order...

Question 3

Porting

Accepted Answer

Can I join megsApp and keep my number? (Porting)

Yes, you can join megsApp and  keep your number (Port).  
You can port yourself or you can port with a megstrader: Self port: Do NOT insert your megsAp...

Why do I need to provide my personal information?
Unfortunately, i t's a  South African law thing , not a megsApp thing. Every SIM in  South Africa is required by law to be  RICA'd

Why can't my phone take megsApp?

Make sure you have enough space  on your mobile device and you have the latest version of Android/IOS. Check your memory available as you need a minimum of 25Mb available.

How many megsApp SIM cards can I have?

According to RICA  regulations, an individual is allowed to have up to 10 MegsApp SIM cards registered under a single ID . This limit is set in place to en...

What is your WhatsApp number?

Send us a WhatsApp and chat to megsy 24-7! megsy is our friendly chat-bot assistant that's always there for you!  063 901 0000 You can request to speak...

Do you have a customer care number?

Yes of course! Call us if you need assistance or look at our FAQs in-App or on our website: www.megsapp.com Dial: 135  from a megsApp SIM 087 537 0679

Question 4

What to do if my SIM is working

Accepted Answer

What to do if my SIM is working but I cannot connect to the internet?

Start by switching your device on and off. If you still cannot connect - you might need to change your APN settings on your device: APN settings for Android and...

Why do megsApp SIM cards look like MTN SIM cards?

We are our own Mobile Network, but we have  partnered with MTN to run on their well-established infrastructure.  
Our first batch of SIM cards look lik...

Can I buy data megsApp data/airtime directly from MTN?

No,  MTN does not sell any megsApp products. You can only buy megsApp SIM cards, data and airtime through our channels. Our channels: Airtime vouchers: (1V...

Question 5

How to Self RICA

Accepted Answer

How to RICA Your megsApp SIM Card on WhatsApp: A Quick Guide Complete the self RICA process for your megsApp SIM card in just 3-5 minutes using WhatsApp. Follow...

How to fix internet connection on an Apple device

If your SIM is up and running but you do not have internet connection: You need to change your " APN"  - it does not happen automatically on IOS ...

How to self port

How to port yourself without the help of a megstrader: Do NOT insert your megsApp SIM card until the process has been completed and your current SIM card has st...

How to fix internet connection on Android a device

If your SIM is up and running but you do not have internet connection: You are required to change your APN which unfortunately does not happen automatically on ...

App login password

When you log into megsApp for the very first time: 
Password: 123456 By default - you can change it by logging out and tapping on "Reset my password"...

How long does porting take?

The porting process usually takes around 24 hours  to complete. But please note the following: You can still  continue to use your current SIM card un...

Can I port if I'm on contract?

No - not until your c ontract has been cancelled or ended. Unfortunately, your service provider will not release your number to megsApp if your contract has not...

Can I use a megsApp SIM in a modem?

Yes, you can! Please make sure of the following: First insert your megsApp SIM card after it's been activated into a mobile device for you to receive your m...

Question 6

Our App

Accepted Answer

This section covers all the features and benefits of megsApp:

Earning FREE data daily, topping up your account, sending please call me's and much more.

Does megsApp take a lot of space?

megsApp takes minimal space , only 26MB in size....

How much data does megsApp use?

megsApp is 99.9% data-FREE!  Most of our App does not use any of your data, ever! Our rewards do not take any of your data There are just some things that ...

Is megsApp FREE to download?

Yes! Totally FREE  to download! Our App is FREE to download because we do not charge you any download fees No contracts! No monthly subscriptions! ...
Why do I need to give megsApp all the permissions it requires?

Some permissions are required for the App to function at 100%. For the App and SIM to work properly, it is required for you to allow some permissions Not unusua...

Can I use the megsApp SIM card without the App?

Yes,  you can but it won't be nearly as cool!  You're going to miss out on all your FREE data rewards and extra data on every purchase You get...

What happens if I delete the App?

Simply download and reinstall it again!  If you deleted the App by accident or got a new mobile device: You can simply download the App from your device...

How do I change my password?

Quickly change or reset your password in-App!  If you are already logged in, log out of megsApp first: Your generic password is set to: 123456

How do I speak to someone to assist me?

Directly message us in-App or speak to  megsy our forever available chatbot assistant.  
Send us a WhatsApp message on: 063 901 0000

What are your office hours?

Office hours: 8 AM - 4 PM  6 days a week megsy our friendly chatbot is available 24-7 for support ...

How do I send a Please call me?

You can send please call me's in-App. How to send a please call me: Open your App On the home screen tap on "Send please call me" (Located under &...

Question 7

Top up

Accepted Answer

Topping up your account has never been easier!

How do I top up in-App?

Top up your account in a few simple steps. Every time you top up in-App you get  10% more data!  In-App: Tap on "Top up" (Blue card in the c...

Where do I buy Airtime Vouchers?

You can top up your megsApp airtime using a 1Voucher, Blu Voucher or OTT Voucher .  Do NOT  ask for a megsApp or MTN voucher. 1Vouchers  are...

How do I redeem an airtime voucher?

Redeem any of your airtime vouchers (1Voucher, Blu Voucher or OTT Voucher) using USSD by dialling *136*0*CODE# Alternatively, redeem in-App: In-App: Tap o...

How do I use my bank card to top up?

Safely top up in-App with your debit/credit card: In-App: Tap on "Top-up" (Blue card icon on the centre of your navigation bar) Select the product you...

Is it safe to top up in-App?

YES 100% Your card details are kept safe and does NOT get shared with anyone! You card details are saved for your next purchase You will just get asked to enter...

What are your prices?

Our prices are extremely affordable: We offer simple and super affordable bundles that NEVER expire!  We also offer expiring bundles if you ever need them ...

Do I get a cheaper rate when I call other megsApp customers?

You make calls with your Airtime - billed per second at a flat rate to any network. We offer a flat rate on voice: R0.69 cents p/min billed per second to any ne...

Can I convert my airtime to data, voice, or SMS?

Yes , you can convert airtime to data. Or use your airtime to make calls/send SMSs How to convert your  airtime to data: Tap on "Top up" (Blue ca...

How do I transfer data/airtime to someone else?

Transfer data/airtime to a friend in a few simple steps: In-App: Tap on "Top up" (Blue card in the centre) Tap on: "Transfer" Enter the megs...

What are all your top up options?

We offer various payment options .  You will always get  10% more when you purchase data in-App: Credit/Debit cards  (Visa/Mastercard) OZOW SID S...

What do you mean "NEVER expires"?

Yes - our data, airtime, and rewards NEVER  expire.  What we mean by it: "NEVER expires" means your data is yours till you've used all o...

Voice rate

We do not offer voice bundles. You just use your airtime to make calls at a flat rate to any network: R0.69 p/min billed per second...

What is the difference between the Non Expiry, Expiry and Specials bundles?

Non Expiry bundles do not have an expiration date, so the data will not expire as long as your account is active. Expiry bundles have a limited validity period,...

What are your data prices?

Our data bundles come in a range of options to suit your needs, with Non Expiry, Expiry and Specials bundles available. We offer a variety of bundle sizes and p...

Question 8

Balances

Accepted Answer

Your live account balances are always available on your home screen.

How do I check my balances?

Your live data & airtime balances are visible on your homepage in-App: In-App: Tap on "Home" Under "Current Balances"  you can view...

Do any of my bundles expire?

We offer  simple non-expiring data bundles: What you buy is yours to keep! Data, airtime, and FREE data rewards included But - we do sell non-expiring data...

Question 9

Rewards

Accepted Answer

This section will help you understand how you can easily earn FREE data every day!

How do I get FREE data?

How to earn FREE data every day:  In-App: Tap on "Rewards" Scroll down to "Earn more, have fun” You can now view ads, play games, part...

How much FREE data can I get?

There is no set amount of FREE data you can earn, but we do guarantee a minimum of 300MB of data per month! Our goal is for you to earn as much as possible!&nbs...

What is the trick?

We stand for  honesty, simplicity and affordability. No tricks, no catches, no BS!...

How do I redeem my FREE data?

You can redeem your rewards instantly  and at any time! Simply tap on the  "Reward wallet"  circle on the "Rewards" page in-A...

Will megsApp stop giving  FREE data?

We started with the purpose to reward everyone with FREE data. That will NEVER change... The more you engage  the more advertisers will jump on board = mor...

Can I use megsApp FREE data for anything?

You can use your data for whatever you please. There are no restrictions  around your FREE data  You can use it for absolutely anything Remember to re...

Why does megsApp show me adverts?

We show you ads so that we can give you FREE data - but this time you decide when you want to view them. It is part our our “Earn more, have fun” Re...

How many adverts do I have to view to get FREE data?

There are no limitations. With our rewards you don't even have to make a single purchase to qualify for FREE data!  You must view a  minimum of 1 ...

Will the adverts use my data?

Our ads do NOT use any of your data. We only reward you with FREE data for viewing them None  of the ads, promotions, competitions, games, and surveys take...
Will the adverts be annoying?

For the first time you can actually decide when to view adverts. megsApp ads are all within the App  They are non-intrusive and you can decide when you to ...

Can I get rid of the adverts?

You got the power - y ou decide if you want to view them or not ! (without paying a fee) Other platforms send you ads when you don't necessarily want to see...

Can I redo the same survey and get rewarded again?

Surveys can only be  completed once = rewarded once for it.  Ads you might view the same ad multiple times but get rewarded for it every time!  O...

Can I play a game more than once?

This exciting feature is launching soon! ...

What are Promotions?

Promotions will be next level - stay tuned for this exciting feature!...

Question 10

Network

Accepted Answer

This section will cover why megsApp has the best connectivity nationwide.

Will I have coverage everywhere?

We run on MTN's well-established network. We make use of the MTN towers/infrastructure  MTN is known to have the best nationwide coverage in South Afri...

What are your USSD codes?

Information USSD: *135# Top-up & Balances: *136#...

Do you support banking over USSD?

Yes, the following USSD banking services are available: 
ABSA: *120*2272# 
Capitec: *120*3279# 
FNB: *120*277# 
FNB: *120*321# 
Nedbank: *120*001# 
Standard Bank: *12...

Can I buy Voice/SMS bundles?

We do things different: No, we don't sell voice or SMS bundles You just need a  positive airtime balance to be able to make calls and send SMSs Voice r...

Free Numbers available with megsApp:

Presidential Hotline: 17737 
National Department of Health: *134*550# 
Government Directory Services: 1020...

Free Emergency Numbers and Services in South Africa

ER24 Emergency Services: 112 Emergency Services : 084 124 National Ambulance Service emergency number :  10177 SAPS / Police Emergency Services: 10111 Chil...

Can I send international SMS's?

Currently, you  can't send SMSs internationally with us. If you feel like we should add this feature, please be sure to let us know! Keep in mind you c...

Can I make international calls?

Currently, you  can't make calls internationally with us. If you feel like we should add this feature, please be sure to let us know! Keep in mind you ...

Do you offer international roaming?

Unfortunately, we do NOT  offer international roaming. We will notify you when this feature is live! ...
Do you offer voicemail?

We offer a much cooler alternative: megsApp does not offer traditional voice mail services but instead offers an innovative solution whereby you will receive an...

Premium Rated Services

megsApp blocks the use of premium rates calls and USSD codes in order to protect you from spam and other services that could deplete your airtime without you co...

I have forgotten my PIN and have locked my SIM what should I do?

If you have activated your SIM PIN code and then entered the wrong PIN code into your megsApp three (3) times, your SIM card will automatically lock In this cas...

How can I stop unwanted text messages or SPAM?

We cannot block them out - try using True caller. When you receive a text from a company you have not given your number to, it is called SPAM Unfortunately, meg...

Does megsApp offer any handsets with the SIM card?

Not currently, but it's something we're looking into!     ...

Does megsApp offer any contract services?

We are a prepaid mobile service provider. No, megsApp currently only offers prepaid pay-as-you-go services...
I use Wi-Fi but have been charged for internet access

You can view your 24-hour bill summary in-App to get more details on your usage. It is possible for some handsets to switch from Wi-Fi to mobile internet depend...

I got a SIM but my data is not working

If you data is not working, but you can make phone calls/send SMSs then check your APN settings: On your mobile device go to "Settings" Tap on "M...

Can I use megsApp data for tethering or hotspotting?

Yes, you can use the data for tethering or hotspotting. However, please note that excessive usage may affect the speed of your data connection....

Question 11

How-to

Accepted Answer

Master the swift, secure process of topping-up via Instant EFT in-app. This brief video walks you through linking your bank, initiating, and finalizing transact...

How-to: Change APN settings on Android

Master APN adjustments on Android devices with this concise guide. Follow simple steps to access, edit, and save configurations for seamless mobile data connect...

How-to: Port using WhatsApp

Effortlessly port your number using WhatsApp with this concise guide. Learn the streamlined process to request and complete the porting procedure, ensuring a se...

How-to: Change APN settings on iPhone

Master iPhone APN adjustments with this simple guide. Follow easy steps to access, edit, and save configurations, ensuring smooth mobile data connectivity....

How-to: Top up using Ozow

Learn the swift, secure process of topping up via Ozow in this brief guide. Follow simple steps to initiate and complete transactions, optimizing your digital p...

How-to: Change APN setting on HUAWEI

Easily adjust APN settings on HUAWEI devices with this simple guide. Access, edit, and save configurations for smooth mobile data and carrier changes....

How-to: Download megsApp

Get started with megsApp using this easy guide. Learn the quick process of downloading and installing the app on your device for seamless access and usage....

How-to: Contact Support

Reach out to support effortlessly with this concise video guide. Discover the easy steps to find and connect with customer service, ensuring timely assistance f...

How-to: View your 24-hour Bill Summary

Easily track your data, airtime, and SMS usage with this concise video guide. Follow straightforward steps to access your 24-hour bill summary, ensuring effecti...

How-to: Check your balances via USSD

Access your account balances with ease using USSD in this concise guide. Learn the quick process of dialing USSD codes to check data, airtime, and SMS balances,...

How-to: Top up with Voucher in-app

Easily top up your account with voucher in this simple guide. Learn the step-by-step process to redeem and apply vouchers, ensuring quick and hassle-free top-up...

How-to: Buy airtime with voucher via USSD

Discover the simple process of buying airtime with voucher using USSD in this concise guide. Learn the step-by-step method to redeem vouchers via USSD codes, en...

How-to: Buy airtime on USSD using Bank Card

Simplify your airtime purchase using bank cards with this easy guide. Learn the step-by-step process to buy airtime via USSD using your bank card, ensuring secu...
megsApp Walkthrough

Get started with megsApp using this comprehensive walkthrough. Discover the app's features and functionalities, and learn how to navigate and optimize your ...

How-to: Get Free Data everyday

Unlock the secret to free daily data with this informative guide. Learn how to access and activate free daily data offers from your service provider, ensuring m...

How-to: Top up with bank card via app

Simplify your top-up process using bank cards with this easy-to-follow guide. Learn the step-by-step process to add funds to your account via the app using your...

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